Shipping Policy
Shipping Policy
At Zootopo, we are committed to ensuring your order reaches you safely and promptly. All orders are fulfilled from our central warehouse in Germany, allowing us to maintain consistent quality control and reliable delivery times across Europe.
Order Processing Time
After your order is placed, our fulfillment team carefully prepares it, typically within 1 business day. During peak periods such as holidays, promotions, or sales events, processing may take 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day. We prioritize accuracy and care in handling each order to ensure your items arrive in perfect condition.
Estimated Transit Time
We partner with trusted carriers to deliver your order efficiently. Estimated transit times are:
Please note that these are estimated delivery times. Factors such as adverse weather, high shipping volumes, or carrier delays may occasionally affect delivery schedules. Once your order ships, you will receive a tracking number via email, allowing you to monitor its progress at any time.
Split Shipments
To get your products to you as quickly as possible, multi-item orders may sometimes arrive in separate packages. This occurs when items are shipped as soon as they are ready, rather than waiting for all items in an order to be available. Each package comes with its own tracking number, providing full visibility and control over your deliveries.
Lost or Delayed Shipments
All orders are fully insured once shipped. While we work closely with our shipping partners, delivery is ultimately managed by the carrier. If a package is lost or delayed through no fault of yours, we will take immediate action to resolve the issue. Depending on stock availability, we will either:
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Arrange for an expedited replacement shipment with tracking, or
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Issue a partial/full refund according to our Refund and Return Policy
Your satisfaction is our highest priority, and we are committed to ensuring every order reaches you safely and on time.
Tracking Your Order
Once your order is dispatched, a tracking number will be sent to your email. By clicking the provided link, you can follow your package in real time and know exactly when to expect your delivery.
Contact Us
If you have any questions about your order, delivery times, or need assistance with your shipment, our customer support team is ready to help. Reach out via our contact page or email, and we will respond promptly.
At Zootopo, we are committed to delivering a transparent, reliable, and seamless shipping experience. From the moment your order leaves our German warehouse to the moment it arrives at your door, we take care to ensure a smooth, worry-free delivery. Thank you for trusting us with your purchase.
